Returns & Refund Policy
If you are not satisfied with your purchase we offer a 28 days returns policy. Products must be unworn / unused in original packaging, with tags and labels still attached.
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Gift Boxes are non-refundable
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How do Returns Work?
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Send an email to info@mimiandpier.co.uk outlining the reason for return and we will provide you with a return label you can print out and take to your local post office.
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Once we have received the return and confirmed it meets our return criteria your refund will be processed and funds returned to your original payment method.
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Please note
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Shipping costs are non refundable (unless related to a faulty good)
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The cost for returning an item will be deducted from your refund
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If your original order contained free shipping and the returned items are below the free shipping order value then our standard shipping fee of £3.35 will be deducted from your refund
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Damaged Items
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If your order arrives damaged please inform us immediately so we can contact the delivery service and replace your order.
If the items(s) is, are faulty you should contact us within 7 days of receipt - we can only accept a claim of damaged/faulty items if their are unworn/unwashed/unused with tags and labels still attached,
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We can not accept claims for items that have been damaged whilst being laundered or used.
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Personalised Items
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All Personalised items are excluded from our returns/refund policy unless there is an error in the personalisation. There will be no charge for the returned item.